Our Privacy Policy

 1. Who we are and how to contact us

NARA Consultancy Pty Ltd is an Australian business based in Queensland providing people-focused workplace capability services, with a strong emphasis on mediation and conflict resolution, alongside support in employee relations, leadership development, and broader people and culture challenges, as well as the development of practical, stakeholder-informed strategies, including community development plans, that help organisations and regions engage meaningfully, align priorities, and move forward with clear, sustainable outcomes.

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If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

• Email: contact@naraconsultancy.com.au

• Phone: 0479 073 770 or 0432 039 066

• Postal address: 91 Percy Street, Warwick Qld 4370

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2. What information we collect and how we classify it

When we refer to “personal information” in this policy, we mean any information that identifies or can reasonably identify an individual, such as your name, email address, or contact details.

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However, in most contexts where we collect data from you (including through surveys), we only collect non‑identifying demographic information. For example, we may collect broad categories such as age range, gender, industry, or other general demographic details, but we do not collect or store names, email addresses, or other personally identifying details, unless you explicitly provide them to contact us or engage our services directly.

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We may also collect:

• Your name, email address, telephone number and other contact details when you contact us via our website, email, or phone.

• Any other information you voluntarily provide to us (for example, in the context of a consultation or project proposal).

• If you participate in a survey facilitated by us, your responses and limited technical data such as your IP address may be collected through Google Forms, as described below.

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3. How we collect your information

We collect information directly from you through:

• Our website contact forms, email correspondence, and phone calls.

• When you engage us for services or participate in any initiatives we run.

• When you complete surveys hosted via Google Forms on our behalf.

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We may also collect information automatically through your use of our website, such as your IP address and device‑related information, typically via standard website analytics tools.

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4. How we use your information

We use your information for the following purposes:

• To respond to your enquiries and provide requested services.

• To manage our relationship with you, including billing and administration (if applicable).

• To improve our website, services, and business practices.

• To comply with legal and regulatory obligations, including under Australian privacy law.

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If you participate in a survey we facilitate for a client, we use your responses only for the survey purpose and to provide aggregated, non‑identifying demographic results to the client; we do not keep or use any personally identifiable information from survey respondents beyond the purpose of the survey.

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5. How we handle survey data and personal details

When we facilitate surveys for a client using Google Forms, our practice is as follows:

• We only collect and retain non‑identifying demographic information from survey respondents (for example, age ranges, gender categories, or other broad groupings).

• We do not keep or use any personally identifying information obtained from survey respondents beyond the purpose of the survey itself.

• We do not store or otherwise retain any names, email addresses, or other individually identifiable details after the survey period is complete, unless you have explicitly consented to that storage for a separate, clearly explained purpose.

• IP address and technical logging

  • Survey responses are collected via Google Forms, which may log your IP address for technical and security purposes.

  • Google controls how IP‑address data is stored, retained, and anonymised through its own systems; full details are set out in Google’s Privacy Policy and Retention Policy.

  • Within our own systems, we do not review or store IP addresses for purposes beyond administering the survey or ensuring data integrity.

• After the survey closes, we will either delete or securely dispose of any personally identifiable information we held from the survey, in accordance with the APPs and client‑agreed data‑management arrangements.

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6. Disclosure of your information

We may disclose your information to:

• Service providers who assist us (for example, IT and website‑hosting providers), who are required to comply with appropriate confidentiality and security obligations.

• Clients, only in the form of aggregated, non‑identifiable survey results, where you have participated in a survey we facilitate for them.

• Regulatory bodies or authorities, where required by law.

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If any of your personal information is disclosed overseas (for example, via cloud‑based platforms such as Google Forms), we take reasonable steps to ensure that your information is protected in a manner consistent with the APPs.

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7. Storage, security and retention

We store your information only for as long as necessary to fulfill the purposes set out in this policy, or as required by law.

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We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure, including via:

• Secure website infrastructure and access controls.

• Restricting access to information to authorised staff and service providers.

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Survey‑response data is retained only for the period agreed with the survey‑conducting client and then either deleted or anonymised in line with our privacy obligations.

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8. Your rights: access and correction

Under the APPs, you generally have the right to:

• Request access to the personal information we hold about you.

• Request correction of any inaccurate or out‑of‑date information.

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To exercise these rights, please contact us at the details above. We may ask you to verify your identity before responding to such requests, and may decline a request where an exception under the APPs applies.

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9. Complaints

If you believe we have not handled your information in accordance with this policy or the APPs, please contact us using the details in section 1 so we can investigate and respond.

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If you remain dissatisfied, you may make a complaint to the Office of the Australian Information Commissioner (OAIC), as set out on the OAIC website.

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10. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any changes will be posted on our website with the “Last updated” date revised.